Política de reembolso

Return Policy

We believe in our products, and we at VivaStix use them ourselves on a daily basis. However, if you are not satisfied with a product that you have purchased from www.vivastix.com, you can return the product within 30 days of purchase (items or merchandise that have been opened, used, or altered will be handled on a case-by-case basis).

All incoming returns are tracked, so before sending a shipment back to us please contact our customer support with the details of your inquiry. If you send an item back without contacting our support we will be unable to issue you a refund. Once approved, returns can be sent back to us at:

VivaStix
1822 W. Braker Ln. #81187
Austin, TX 78758

Once the shipment is received, we will be able to issue you a refund for the subtotal of your order, deducting any discounts used for the purchase. Please include the name that the order was placed under in or on the package, along with your order number.